Question: What is the delivery time?
Typically, we will make delivery 90 working days upon receive of down-payment.
Question: What is the warranty period?
We provide 1 year warrant for all machines delivered. Warrant will start from the day of commission.
Question: How can I see a running machine?
As much as possible, we will try to make a video of our machine running. They can be found in the product pages. If you require more video, kindly email us and we will try to send over. However do note we might compress the videos for easy delivery.
Question: How can I physically see a running machine demo?
We welcome you to visit our factory to view the machine. Upon request, we can run the machine as demo. However if the demo require large amount of raw material, we will request your investment in buying the raw material.
Question: Can I see a running machine at your customer site?
Our customers have strict rules of restricting visits to their factories. However we can apply and subject to customers’ approval.
Question: How do I calculate the operating cost of your machine during production?
We can make estimation of following for your cost estimation: 1.Fuel consumption 2.Labor required 3.Water requirement 4.Electricity requirement Raw material requirement
Question: Can you help to design the processing line layout for me base on my factory layout?
Base on your factory layout that we request from you, we will optimally layout the processing line for you. We will make recommendation for location of exhaust, electricity points, water points etc. We will also recommend specific requirements such as air condition for seasoning and packaging areas.
Question: Do you provide packaging machines as well?
We provide only processing machines, not packaging. If you need us to make recommendation of packaging machines, we can do so.
Question: What are the payment terms?
30% down-payment and 70% before delivery.
Question: After warranty period, what maintenance services do you provide?
We keep stock of all spare parts of machines we deliver. By providing your required parts number, we will deliver to you. If you need us to physically go to your factory site, kindly let us know 1 week in advance. We will make necessary arrangement to provide on-site service. Customers will need to pay for air tickets, accommodations, in-land transport, meals and engineer fees.
Questions: Can you provide food formulation to produce the snack?
Together with the delivery of the machines, we will provide full formulation of producing the snack.
Question: Do you have any local support outside China?
We have partners in Pakistan, Bangladesh and South Africa that can provide paid services to maintain our machines.